Conclusion

Conclusions

Bohemian Raspberry is the leader in its field in top quality and customer satisfaction. With a variety of 16 different frozen yogurts, 50 toppings, fresh juices, smoothies, and coffees, Bohemian Raspberry promises there is something for everyone. Our analysis and interview process with the Operations Manager provided us with real-world applications of Operations Management.

Through the in-depth analysis of the business’s competitive priorities, process strategy, and lean system, it was concluded that Operations Management plays an important role in Bohemian Raspberry’s performance. Furthermore, we recommend Bohemian Raspberry (1) reduce the level of overproduction by training every employee the proper way to make each drink in a uniform manner and (2) adjust the workforce scheduling strategy by adopting a chase strategy.

Overall, the planning, organizing, leading, and controlling of resources through Operations Management are essential to a business’s success. Whether conducted at a small business like Bohemian Raspberry or a large corporation, Operations Management – and all of its components - is a critical functional area in business.